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| Photo: Globaltimes.cn) |
by Zhu Shanshan
BEIJING, Aug. 23 (Xinhuanet) --Johnson & Johnson's product quality has been cast into the spotlight again as a batch of the company's disposable contact lenses in several countries and regions, including Hong Kong and Macao, have been recalled after users in Japan complained of eye irritation or discomfort.
The voluntary recall was initiated Thursday Australia, Japan, Singapore, Hong Kong and Macao, after a "limited number" of 1-Day Acuvue TruEye, that J&J manufactured in Ireland, were reported in Japan last month to cause "unusual stinging or pain upon insertion," which included redness and irritation.
About 4,000 boxes of the contact lenses are being recalled while an investigation conducted by the company has confirmed that "an isolated issue in one portion of the lens-rinsing process on a particular manufacturing line affected a limited number of lots."
There have been no reported adverse events so far arising from the use of the affected batches in Hong Kong and Macao, and according to the company's official statement the affected users in Hong Kong only account for 2 percent of the total users.
The shipment of the affected lots has been suspended. Users can check the problematic lot numbers of the contact lenses on the company's website and ask for a replacement from today until September 22, if they are affected by the lots of products in question.
An optical shop owner surnamed Chow in Junk Bay of Hong Kong told the Global Times that after J&J's announcement of recalling the 1-Day Acuvue TruEye, customers rushed to his shop asking for refunds or replacements, even though most of them didn't feel any discomfort in using the contact lens.
No other products under the brand were involved in the recall, and other lots of 1-Day Acuvue TruEye that are not on the affected list are still being sold in the market, J&J's customer service in Hong Kong told the Global Times Sunday.
None of the recalled products are distributed in the mainland market, Yu Guoxiong, the public relations spokesman of J&J for the Chinese mainland told the Global Times Sunday, adding that there hadn't been any negative feedback or requests for recalls received on the Chinese mainland related to any of the company's one-day disposable contact lenses.
