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JOHANNESBURG, Nov. 15 (Xinhua) -- Samsung has recalled 52 (out of 55) defective Samsung Galaxy Note 7 which had been sold in the country, The South African consumer watchdog, National Consumer Commission (NCC) said on Tuesday.
The South Korean company (Samsung) is recalling the product in the world after realizing it had problems of charging, over heating which in other instances resulted in fire.
Samsung was scheduled to launch the phone in the country in November and had to shelve it after discovering the phone's deficiency.
"Samsung informed the NCC that 55 devices were sold as pre-launch sales. The latest report received by the NCC indicated that 52 out of the total pre-launch sold devices had been recovered to date. The phone has not been launched in South Africa," said Trevor Hattingh, NCC spokesperson.
The NCC said they are relieved that the product is being recalled before being widely sold in the country. They noted that the use of the defective gadgets could be hazardous especially to the children.
"The NCC is still monitoring the recall, and Samsung will provide it with a final report as and when the recall is concluded," Hattingh said.
Samsung South Africa refused to talk to Xinhua over the issue about how they are compensating those who bought the product. Samsung has however established exchange kiosks in the country's major airports.
The NCC said a full monetary refund or value equivalent device exchange should be given to the consumers who bought the phones. Enditem
