BRUSSELS, July 24 (Xinhua) -- New European Union (EU) rules that will give
the disabled and the elderly access to air transport without difficulty enter
into force on Saturday.
Two articles of the 2006 EU regulation that prohibit the refusal by
airlines and tour operators to carry passengers, or to take bookings, on the
basis of reduced mobility came into force a year ago.
The remaining articles that will take effect on Saturday cover virtually
every step of the passenger's stay at the airport and his or her embarkation and
disembarkation.
"The phasing-in of these rules will put an end to discrimination and give
disabled and elderly passengers the help they need when traveling," said Antonio
Tajani, the European Commission vice president responsible for transport.
As from Saturday, EU airports will have to provide a specific set of
services for persons with reduced mobility from the moment they enter the
airport to the boarding gate, at both the airport of departure and the airport
of arrival.
The assistance must be adapted to the mobility of the person benefiting
from it. These passengers will be able to use airport infrastructure in the same
way as any other passengers. When boarding starts, they will enjoy priority
boarding, under the best conditions and with the necessary equipment.
On flights from EU airports and the airports in a third country to an EU
airport, if the air carrier is European, airlines will be obliged to provide
certain services, such as carrying wheelchairs and guide dogs, free of charge.
Under the legislation, any person affected by a disability or by reduced
mobility and wishing to receive assistance is requested to indicate his or her
particular requirements to their travel agency or air carrier as soon as
possible.
The EU member states have to set up enforcement bodies responsible for
ensuring that the regulation is applied on their territory.
If any person affected by a disability or by reduced mobility considers
that these rights have not been respected, he can bring the matter to the
attention of the airport management or the airline in question.
If they are not satisfied with the response, a complaint can be made to the
national enforcement body designated by the member state concerned.
Most of the member states have already sent the commission a list of the
names and addresses of their enforcement body, while others have indicated their
intention to name their body shortly.
About a third of the EU's population suffer from reduced mobility. These
are mainly disabled persons and the elderly, while others are unable to walk the
long distances often required in modern airports, said the EU executive body.