LOS ANGELES, Oct. 8 (Xinhua) -- Apple has almost
accomplished its changeover from a niche computer and software company to a
mainstream device maker, but the emerging consumer electronics giant's growing
pains began to hurt feelings of its fans.
Some of the loyalists who have made the
California-based company so successful lately have turned on the tech star,
complaining that the revolutionary company they supported has changed, showing
signs of being wrong-headed, shortsighted, and even greedy.
According to a report by the Los Angeles Times
Monday, long-time customers say that Apple is starting to remind them of
historical rival Microsoft, which in their world is the prototypical soulless,
monopolistic machine.
"There is a rise in complaints about Apple's policies
and strategic decisions this year, and it seems to be accelerating," John
Gruber, writer of the popular technology blog Daring Fireball, told the
newspaper.
Observers attribute the increased grousing to growing
pains as Apple broadens its horizons to become a major player in consumer
electronics, digital music and cell phones.
With is best-selling iPod, the company currently
dominates in digital entertainment players with nearly 70 percent of the U.S.
market. Its iTunes online store has become the No. 3 U.S. music retailer, after
Wal-Mart and Best Buy.
And Apple has sold 1 million iPhones in less than
three months after it entered the mobile phone market in June.
But the company's continued push into the mainstream
market has come at the cost of goodwill from some of its biggest fans, those who
stood in line for hours on the day in June when the iPhone debuted and paid up
to 600 dollars to be among the first to own one.
Ironically, the conflict between Apple and its fan
base is mostly over control of new products' uses and features. The iPhone,
Apple's first mobile phone, has sparked the biggest complaints, as the company
chose AT&T as the exclusive service provider.
Many early iPhone buyers lashed out when Apple
slashed 200 dollars off the price only two months later, although the company
tried to defuse the revolt by giving 100-dollar store credit to those who had
paid full price.
And customers have also been complaining about
Apple's technological barriers to prevent them from playing music from outside
sources on the iPod and running third-party software on the
iPhone.