BEIJING, June 25 (Xinhua) -- Symantec Corporation,
the world's largest security software provider, announced on Monday a
compensation package for Chinese users for a faulty update to its Norton
anti-virus software, which paralyzed many computers across China last month.
Individuals users who were affected will have the
period of validity for the anti-virus software extended by 12 months, plus free
data backup and restoration software, according to a statement from Symantec.
Affected enterprise users will get permits to use
Ghost Solution Suite, the statement said.
The move came after angry Chinese users demanded
compensation and even began legal proceedings against the company.
The updating of the Chinese version of the Norton
software, which started on May 18, wrongly identified two critical files of the
Microsoft XP operating system as malicious codes and deleted them, causing
computers to collapse.
However, Symantec said Monday about 50,000 users were
badly affected, "which is different from media reports".
It had been reported that millions of computers in
China have been affected by the faulty update, while some users said they
suffered great losses from computer collapses.
A Chinese lawyer named Liu Shihui is seeking 1,644
yuan (213 U.S. dollars) in compensation for losses caused when his computer was
paralyzed due to the update.
Liu claimed he had to hire technicians to restore his
computer system and save data on May 20 after Norton service agencies refused to
help him.
A Beijing client also filed a lawsuit seeking
compensation of 50,000 yuan for data lost from his laptop.
An on-line survey by www.sina.com.cn, a leading
Chinese portal website, showed Monday that about 74 percent of respondents said
they would think twice when buying the Norton anti-virus software.