GUANGZHOU, May 29 (Xinhua) -- A Chinese lawyer began proceedings on Tuesday
to sue Symantec Corporation, the world's largest security software provider, for
the collapse of his computer caused by a faulty anti-virus update from the
company.
Liu Shihui, a lawyer with the Hongmian Law Firm in southern Guangdong
Province, is seeking 1,644 yuan (213 U.S. dollars) to compensate for losses
caused when his computer was paralyzed on the evening of May 18 due to an
automatic update of Norton anti-virus software, according to the Guangzhou
Intermediate People's Court.
The updating of the Chinese version of the Norton software, which started
on May 18, wrongly identified two critical files of the Microsoft XP operating
system as malicious codes and deleted them, causing millions of Chinese
computers to collapse.
Liu claimed he was forced to hire technicians to restore his computer
system and save data on May 20 after Norton services agencies refused to help
him.
Liu claims his Norton anti-virus software was legal and its service term
was valid until May 1, 2008.
A spokesman with Symantec Corporation Greater China Region made a formal
apology last Wednesday at a news conference, but did not mention compensation.
A Beijing client had also filed a lawsuit seeking compensation of 50,000
yuan for data lost from his laptop in the updating of the Norton anti-virus
software.