May 20 -- An error occurring in the update of Norton's virus database on
Friday has caused millions of PCs and computers to crash-a heavy blow to
people's daily work and ongoing business.
A computer, installed with Windows XP
and Norton's AntiVirus software, encounters a blue screen error messages
prompted at start-up. The same problem remains after a reboot. The
computer crash results from the "attack" by Norton's AntiVirus software,
newly updated on May 18, which regards two essential system files as
viruses and thus clears them away. (Photo: CRIENGLISH.com)
Over 1000 customers had reported being affected by
the incident in Guangzhou as of Friday noon. The common symptom is that the
computer may suddenly encounter a blue screen and then be prompted with an error
message. The same problem remains even after a reboot of the system.
A spokesman for Symantec, producer of the Norton
AntiVirus software, has confirmed that this incident resulted from inappropriate
handling of upgrading AntiVirus software. He promised that the company was now
working hard on a possible solution.
The latest virus Norton database was upgraded on May
17. According to some PC experts, this software, after the upgrade, would regard
two essential system files (netapi32.dll¡¢lsasrv.dll) as viruses by mistake and
clear them away from computers installed with Windows XP. That causes the
computer to be locked up even after a reboot. Experts also confirmed that those
using the simplified Chinese version of Windows XP and Norton AntiVirus will
also be affected.
Currently, China has an estimated number of several
millions of users who have installed their computers with Windows XP and Norton
AntiVirus, a popular computer security software package.
(Source: CRIENGLISH. com)