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Survey: Price wars lead to car defects |
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| www.chinaview.cn
2006-11-20 08:23:28
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BEIJING, Nov. 20 -- Price wars have taken a toll on
the quality of domestically-made cars with defects reported in 77 percent during
the first six months of use, according to the latest market survey.
The 2006 China Automobile Customer Satisfaction Index
(CACSI) said major defects involve tyres, air conditioning and braking systems,
locks and steering wheels.
For every 100 new cars, there were an average of 338
defects, much higher than last year's 246.
Meanwhile, the China Consumers' Association received
1,038 complaints in the first three quarters, up 21 percent from last year. In
the third quarter, the number was 44 percent higher than the second.
Experts say price cuts which have averaged about
10,000 yuan (1,250 U.S. dollars) annually in the past few years have forced
producers to purchase lower-grade parts in an effort to lower costs. "The
defects are a result of carmakers constantly reducing prices and sacrificing
quality," said Fan Tianshun, director of the customer affairs office of the
China Quality Association, which conducted the CACSI survey.
Making matters worse is the shortened product launch
cycle. For example, this year alone more than 100 models have been, or will be,
launched.
"With shorter research, development and testing periods, the new models will, of course, have more defects," Fan said.
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