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BEIJING, June 1 -- US computer giant Dell Inc, in the centre of a public relations whirlwind which may damage its relations with competitor Lenovo and the Chinese Government, was trying to mend fences yesterday after an employee stated that Lenovo's IBM acquisition was "directly supporting/funding the Chinese Government."
In a statement released yesterday, Dell China
expressed regret about the comments and said the views "in no way" represented
the position of the US giant.
It added it would take appropriate action concerning
the employee and that it took the incident very seriously.
In an e-mail to a customer posted on the Internet on
May 27, a Dell account manager - identified only as Chris - said: "From an IBM
perspective, please do not think I'm throwing stones."
He went on to say Lenovo, which acquired US behemoth
IBM's personal computer unit in December, was a Chinese Government-owned company
and every dollar spent on IBM's computers was "directly supporting/funding the
Chinese Government."
On late Monday, Lenovo released a written statement
expressing deep regret over the comments by the Dell account manager.
The statement said that a leading company like Dell
should adhere to business ethics and respect national governments and
enterprises.
Dai Linyan, a spokeswoman from Lenovo, said yesterday
that her company would be closely watching developments, but did not say if the
company would demand a formal apology from Dell or take other action.
Earlier in February, another Lenovo competitor, HP,
published an advertisement in a Taiwan newspaper which read: "Don't even mention
Lenovo." HP later apologized.
But the Dell case has also the raised eyebrows of
watchers from outside the industry.
Fang Xingdong, a well-known industrial observer in
Beijing, said Dell's strategy of mixing competition with politics could
potentially bring huge losses to the Chinese firm. He even suggested the Chinese
Government consult with Dell about the situation.
Wang Zhile, a senior multinational corporation
development expert with a Ministry of Commerce research institute, said it was
important to first ascertain if the comments reflected the views of Dell or were
the opinions of a single member of staff. He warned that any nationalism
inspired by the controversy could harm the economic co-operation of the two
countries.
(Source: China Daily) |